Questions & FAQ

Q: I’m tired of getting viruses on my PC. What is the best way to protect against them?
A: First of all, be aware there is no 100% solution. The reason is simple: it’s a perpetual race and the virus writers are always ahead. The cycle goes as follows: a virus is created, sent out on the web, this then infects a machine that spreads to others and is eventually detected as a threat by antivirus companies. Then, they have to find a way to destroy the virus before putting an update available for download. So, technically, between the moment the virus is sent out on the web and the moment your antivirus is updated, there will be a period of time while you are vulnerable. However, keeping your antivirus as up to date as possible and running a full scan of your computer regularly will significantly reduce the risk of infection.

There are two types of antivirus software out there: free ones (AVG, Avira, Avast, etc.) and some you have to pay for. Free antivirus software are OK but bear in mind that nothing is really free in this life!  The antivirus packages that you pay for offer a much more comprehensive protection for your machine.  This is especially true as one of the main benefits of being a paying customer, updates are usually more frequent and prioritised over free antivirus users.

Recent tests showed that the best paid antivirus packages that were available were products from BitDefender, Eset and Kaspersky.  For free packages, we recommend AVG Free, Avast Free and Avira Personal.

Q: My computer is getting slow, should I add more RAM to it?
A: As much as RAM helps to increase the speed of your computer, this isn’t the only element to take into account. The overall speed of your computer is mainly the result of a combination between your hard drive, your CPU and the Ram. On the other hand, viruses or old programs, etc. can also significantly impact on the way your computer runs.

Best is to bring the computer to our shop so we can have a look and tell you if it is the best route to take, See you soon!

Q:I spilt liquid on my laptop, HELP!!!!
A: First, DON’T DO ANYTHING except trying to get as much liquid off your laptop asap using kitchen towel and making sure the laptop is off with the battery out.  Second, bring the computer to one of our shop ASAP. We will have to open up the laptop so all the parts that have been exposed can dry and the be cleaned up. Hopefully, the damage will be limited. Do not try to power up your computer just after a liquid spill: there is a big risk of short circuit that could fry up your motherboard and other components.

Q: My hard drive is faulty or I erased my data by mistake, does it mean all my stuff is lost?
A: That’s a tough one to answer. It depends on the state the drive is in and what happened to it. However, chances are we’ll be able to retrieve all or part of the data. What is crucial in increasing the chances of data retrieval is to come an see us ASAP once you detect there is an issue with your drive.

For physical recovery we work with Tierra Data Recovery who are experts in the field.

Q:My laptop screen is broken. Does it mean my laptop is dead?
A: NO!!! In 99% of the cases, it is cheaper to replace the screen rather than buying a new laptop!

Come and see us at the shop with your laptop for a free estimate on the repairs.  We stock the most common screens that means you can normally get the laptop back the same day.  Otherwise our typical turnaround is within 1 working day.

Q: My laptop is getting hot, is it normal and what can I do about it?
A: Yes and no.   As laptops run they get hot and its the job of the  fan to ensure  cool running and smooth operation of the machine.  It is very common that over time  cooling fans collect dust.  As dust builds up, it typically builds into a thick layer which reduces air flow and the cooling of the machine.

Bring your laptop over to us for a good clean once a year. It will maintain the performance of your laptop and increase its life expectancy.

Vader demonstrates in this video a typical laptop fan clean.

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