Call Out Services

Should you have problems with your computer and can’t come to us, or the problem is with some issue within your house, then please don’t hesistate to contact us,  arranging a callout time that suits you.     Its difficult to list exact estimates until we see the whole picture, but our aim is to diagnose on the spot and offer a fixed cost to repair either onsite or back at the workshop with a “no-surpises” policy.   Our standard callout hours are Monday – Friday 10am – 3.30pm.   Early morning and evening slots can also be pre-arranged.

Typical Services at your home

  • Setting up a new PC or Printer
  • Diagnosing slow PCs
  • Setting up new routers or wifi
  • Setup of Home Networking
  • Diangnosing and optimising  issues with Internet connections and Sharing

On some rare occasions when the machine itself needs further testing to identify the fault and any possible remedies, we may ask permission to bring it back to our workshop to run further tests.  For home users there is no callout charge within central Edinburgh (typically within 5 miles of the city centre) but should you wish not to go ahead with a repair after we take the machine to our workshop, there will be a £15 charge to return it to your house, or nothing should you wish to collect it from our workshop directly.

Remember we don’t charge to diagnose machines dropped off at our workshops.

Our aim is to bring you back your machine, working better, with your printer and Internet hooked up and all your data back on.  We will spend time to sit with you to answer any questions you may have and go over what was required in a straight-forward way without any jargon.  Should there have been any parts needed, they will be detailed on your receipt and backed by our standard warranty.

Our engineers are fully insured while out on site in your home and your machine is covered under our insurance while it is in our workshop and during transit.

Please call (on 0131 662 9064 or 0131 555 5782) or contact us should you need more information or wish to book an appointment.